Responsible Gambling

At Mafia we take responsible play seriously and provide clear tools and guidance so customers can enjoy gaming within safe limits. Our approach balances player choice with practical protections. This page explains our commitment, the controls available in your account, how to spot risky behaviour, and where to get help. Use these resources any time you feel your play is changing or you need a break. Contact support if you want assistance setting limits or using exclusion options — we’re here to help you stay in control.

Mafia Responsible Gambling

Principles that guide our service: protect vulnerable users, promote informed choices, and offer practical controls for account safety. Measures are designed to reduce harm and support sustainable play. Availability depends on account eligibility and local rules.

Player Protection Principles

Clear rules and visible controls sit at the core of our approach. Age verification, one-account policy, and responsible-gambling messaging are standard. We encourage sensible staking, paced play, and checking limits before wagering.

Account Tools

All tools are accessible from your account settings. You can set, adjust or remove limits at any time within the options provided. Limits apply to real-money activity and can be combined for stronger control.

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits to control spend. Loss limits are available to cap net losses over chosen periods. Limits can be raised after a cooling-off period to prevent impulsive increases.

Session Time Limits and Reminders

Use session timers and break reminders to limit continuous play. Session reminders pop up after a predefined duration and can prompt a voluntary pause or logout.

Time-Outs and Self-Exclusion

Short time-outs start from 24 or 48 hours. Longer self-exclusion ranges include 7, 30, 90, 180 or 365 days and permanent exclusion. Self-exclusion disables access to the account for the chosen term and requires verification to lift.

Recognising Problematic Behaviour

Warning signs include chasing losses, hiding activity, borrowing to gamble, neglecting responsibilities, and sudden deposit increases. If gameplay feels compulsive or causes stress, consider tightening limits or self-excluding.

Guidance for Staying in Control

Practical steps: set budgets, limit session times, use loss caps, avoid gambling when upset or impaired, and separate entertainment funds from bills. Regularly review activity and statements to spot trends early.

Access to Professional Help

If you need specialist support, contact the Problem Gambling Foundation of New Zealand on 0800 664 262 or visit their website for counselling and self-help tools. International support organisations and local helplines are listed in our help centre.

Contact and Support

Live chat and email support can assist with setting limits, self-exclusion, and account queries. For urgent help, use the self-exclusion and limit tools immediately and seek professional advice if needed.