Privacy, and Data Policy
We at Mafia provide this Privacy Policy to explain how we collect, use and protect personal information when you use our casino and sportsbook services. The page describes what categories of data we gather, how that information is processed for account management and transactions, and the choices available to you. It also explains security measures, cookies and tracking, how data may be shared with service partners, and how you can access or correct your information. This policy applies to accounts, payments, game activity and interactions with our support team.
Types of data we collect
We collect three main categories of information: personal, technical and transactional. Collection depends on account activity, payments and site interactions.
Personal data
Includes name, date of birth, contact details, identification documents for KYC, postal address and email. Personal data is used to open and verify accounts, prevent fraud and meet legal obligations.
Technical and device data
Includes IP address, device type, browser, operating system, cookies, analytics identifiers and log data. Technical data helps deliver the service, secure sessions and analyse site performance.
Transactional and gameplay data
Includes deposit and withdrawal records, payment method details, bet and play history, bonus activity and dispute records. Transactional data supports processing, payouts and responsible-gaming checks.
How we use information
We use data to create and manage your account, process deposits and withdrawals, run KYC checks, enforce terms and prevent abuse. Data supports payment handling, customer support, bonus administration and compliance with legal requirements. Aggregated data is used to monitor system health and improve platform features.
Data protection and security practices
We protect data using industry-standard technical measures such as SSL/TLS encryption for transmissions and access controls for stored information. Operational safeguards limit access to authorised personnel. Security practices are reviewed regularly to reduce unauthorised access, loss or misuse.
Cookies and tracking technologies
Cookies and similar technologies are used for session management, preferences, analytics and marketing. You can manage cookie settings via your browser or account preferences. Third-party analytics and advertising partners may place cookies in line with their policies.
User rights and choices
You may access, correct or request deletion of personal data held by us, subject to legal or retention obligations. Requests can be made through your account settings or by contacting support. You may object to certain processing, request portability of personal data and update communication preferences at any time.
Data sharing and third parties
We share information with service providers needed to operate the platform, including payment processors, game providers, hosting and analytics partners. Data may also be shared to comply with legal requests, prevent fraud or enforce our Terms and Conditions. Third parties process data under contract and privacy obligations.
International transfers and retention
Information may be transferred to jurisdictions outside New Zealand for processing or storage. Retention periods are based on business needs and legal requirements; data no longer needed is deleted or anonymised. Specific retention details are available on request.
Updates to this policy
We may update this Privacy Policy. Changes will be posted on the site and, where appropriate, notified via account messages. Continued use after updates indicates acceptance of the revised terms. For questions or requests, contact our support team through the site.